Premium Support for Office 365 and Windows Azure
With Office 365 being a cloud evergreen platform, a cloud support offering is key to realising part of your cloud strategy by delivering Support as a Service.
Office 365 implementations often comprise new service offerings to the consumer, be that directly via new tools such as SharePoint or Lync or via supporting services such as Active Directory Federation. These new services may not have been previously supported by internal IT functions and, whilst Microsoft provide a level of support, businesses desire a greater degree of contingency and associated SLA when considering critical services such as Exchange, during early life operation.
Support as a Service is realised using this Manage Support Service which is an integrated suite of complimentary services delivered by ICS, the Microsoft Gurus. Managed Support Service is purchased as an annual contract providing services designed to ensure that your Microsoft Office 365 and Azure cloud service and platform remain efficiently supported and operational in production.
Office 365 Premium Support provides a tailored amalgamation of TAM, Engineer, Consultant and Architects , with issue resolution through a pool of hours, together with the facility for remote access providing flexible support for your solution.
Economies of scale allow ICS to offer a service that provides excellent value for money. Providing access to personnel, skills and equipment that would cost considerably more to replicate than the service costs.
To download the full datasheet for the Office 365 Premium Support please click here