ICS Solutions provide an integrated suite of support services delivered by our most experienced Microsoft certified experts. The coordination of personalised, dedicated consulting services, with fast, reactive support, means you are able to fully exploit the potential of Microsoft technologies.
Our range of support services are suitable for each stage of your solution development, ensuring that your in-house support teams have access to specialised expertise when they are unable to resolve solutions application issues themselves. In addition, the support services increase your exposure to the latest Microsoft technologies.
Whether you are looking for best practice advice on maintaining your software, or require a managed support offering to ensure stability and future enhancements of your applications and solutions, we have a support offering to match your requirements:
- FasTrack – Microsoft Application and Cloud support
- Support Plus – Bespoke Application support*
- Managed – Bespoke Application support (provides source control, dedicated hardware and improved SLA’s)*
ICS Solutions recommend that once an application has been developed and implemented, maintenance is essential to ensure stability and where necessary, enhancements made to support the evolving needs of your business. In this case, the ‘Manage’ support offering should be your first support choice.
Our approach to application maintenance and support is based on stringent Service Level Agreements (SLAs) derived from the needs of our customers and their commitments to their employees, partners and end-clients.
*Additional audit costs will be required for Microsoft Applications not developed by ICS Solutions.