ICS Solutions recommend that once an application has been developed and implemented, it is essential that it’s maintained to ensure stability and where necessary, enhanced to support the evolving needs of your business.

  

Manage Support offers the same bespoke application support as provided by the Support Plus offering. In addition, you will benefit from improved SLA’s and the ability for ICS Solutions to replicate your environment (through dedicated hardware) and contain a copy of the source code.

 

Through a combination of personalised and dedicated consulting services, and fast, reactive support, our technical experts work closely with your in-house or third party help and support desks throughout the project lifecycle to help avoid problems before they impact your business. In the event of a problem, we provide the highest levels of technical skills from resident Microsoft certified experts who know your business and applications inside out. Our Manage Support service delivers assistance to your IT teams on an 'as needed' basis, with ICS Solutions as 2nd or 3rd line support for the relevant application.

 

Since most solutions have a need for long-term maintenance, our Manage Support services consist of three main components, all of which can be delivered independently:

 

 

Manage support comes in three flavours:

 

  

 

 Contact us for more information on the Manage support offerings.